Work order Management is the core module in any facility maintenance software solution. Facilities Exchange offers incredible flexibility and tracking on work orders, purchase orders, quotes and invoices. You can track and pay multiple service providers on a single work order and even pay partial payments for big job where some up front costs need funding. Work orders in Facilities Exchange can easily behave differently based on each of your clients needs using our powerful Workflow Engine
In the Facility Maintenance industry its never one size fits all, but yet many software systems are built just that way. Facilities Exchange is just the opposite. It has an advanced Workflow Engine that can be configured to your unique business process. It can handle different process paths based on service discipline, client, location and many other attributes. It can do this for workorders, invoices, documents and more. The true value in software is in it's ability to automate and enforce your desired business process. Otherwise it's just another place to store data. Get value out of your software! Get Facilities Exchange!
Our advanced Scheduled Maintenance module can create complex schedule patterns with ease. You can set a schedule and then just let the system generate workorders for you. The Schedule Maintenance module also allows you to create a blackout schedule which allow you to prevent the generation of workorders at pre-defined times like Holidays or any day or time you choose. Never pay for services again that were never intended to happen because of a systems inability to provide this kind of flexibility.
KPI Dashboards are central to the Facilities Exchange software. Every user logs into the system and is welcomed by a set of dashboards customized for what they do and care about. The dashboards aggregate information into Bar, Pie, Line and dozens of other chart types. These charts can be customized at any time to provide the information that is key to success in your organization.
The Facilities Exchange technology platform is extremely extensible and was built to connect to many different systems easily. No one tool can do it all, so connecting to other systems is a must. XML, JSON, CSV, FTP, E-mail are just a few of the ways you can connect to external systems with Facilities Exchange. Take the burden of of your team by letting the system do the talking.
Facilities Exchange can be accessed by most of the Android and Apple based devices. This list includes the IPAD, Iphone and other Android phones and tablets. So you can take facilities exchange wherever you go. We also have smartphone touch applications that make it easy to interact with Facilities Exchange when your in the field.
Managing the performance of Technicians or Service Providers is made easy with Facilities Exchange. Performance information is collected on each workorder and is easily reportable. You can define your own metrics and rating scales as you see fit. However, Facilities exchange comes with standard metrics on dozens of key performance indicators like Time to arrive, Time to fix, IVR compliance and more.
Facilities Exchange is capable of tracking any kind of asset. Our system allows you to define the information you want to collect about the assets you want to track. We have standard templates for HVAC and other mechanical services. You can associate assets with services performed, collect asset information out in the field and even attach documents, warranties, photos and more to assets.
Money can be thrown out the window when warranties are not tracked properly. Facilities Exchange can track the length and legal language related to a warranty and warn users when a repair is being requested for an asset under warranty.
Go Paperless! With Facilities Exchange advanced Document Management module, documents can come from E-mail, Fax or Upload. All documents are automatically routed electronically to one place ready to be reviewed on screen and authorized before making it into the repository. These documents can also be auto bundled into invoices and other supporting documents packs according to your needs. Documents can then automatically be shipped electronically via e-mail, ftp or web service to external or internal people or systems. Documents can also be auto recognized and shipped based on barcoding.
With Facilities Exchange you can manage the various types of insurance that Service Providers must carry before stepping into a location. You can manage amounts, documents, types and alerts for insurance. The system will also notify service providers automatically about expiring and invalid insurance requirements
Facilities Exchange has a fully featured Accounting module with functionality for Receivables, Payables and consolidation of invoices. We can also connect Facilities Exchange to any accounting package that will accept data via FTP,XML,JSON, CSV or a customized format. You can also produce a myriad of reports from your financial data.
Need to know what you have spent? Need to know where you stand relative to your budget? Of course you do. We make it easy to track your spending and budget. We'll show you on a chart how you doing against your budget by discipline, region, district or by however you like to budget. With our advanced Scheduling Maintenance module and Repair Forecaster, we can not only show you where you stand, but help gauge where you'll be months from now.
Facilities Exchange has a fully extensible IVR system that can do more than just Check-in and Check Out. Our IVR technology can route calls to the proper resource internally and even make outbound calls to remind staff or other resources about information stored in your database. It's more than IV(R)esponse, It's (I)telligent!
Facilities Exchange offers the same rich application experience for your partners, service providers, clients and anyone who connects to the system. External users will be able to see and upload invoices, workorders, documents and more. What they see and do is completely defined by you, using our robust Roles and Permissions module. Part of our implementation process will help you identify what makes sense for your organization.
With the Quality Assurance module you can collect survey information and store in the database so you can take action on it. Store pictures, performance and rating information about your locations, assets or work performed.